Customer service B2C Representative
Fashion Solution is looking for a Customer Service B2C Representative to expand the team at Merrachi, the Modest fashion brand in the Netherlands! Do you have a passion for customer service and would you like to be the first point of contact for consumers via email, WhatsApp, phone and social media? If you value service, are independent and flexible, and have a solution-oriented, hands-on mentality, then you're the one we're looking for!
- Plaats
- Regio
- Vakgebied
- Dienstverband
- Werkervaring
- Opleidingsniveau
- Salaris
- Referentienummer
- Amsterdam-Duivendrecht
- Noord-Holland
- Commercieel
- Fulltime
- 2-4 jaar
- -
- -
- 10593
Over het bedrijf
Meet MERRACHI: a modest brand that is all about comfort and self-confidence as its key elements, to create a universe for all women. At MERRACHI they shift the boundaries of fashion as we know it, using confidence, unity and modesty in their purest interpretation. In 2020 they established their “Eponymous” collection and have ever since given a voice to women that were once forgotten about in the fashion industry, with designs that pay respect to both form and function, personalisable to every unique dress sense.
Over de functie
As a Customer Service B2C Representative at Merrachi, you will be responsible for handling consumer inquiries quickly and efficiently through various channels such as email, WhatsApp, phone and social media. You will ensure that every customer, whether a consumer, gets the right information and solutions.
This means that your work includes:
- Providing service and customer-focused information and advice to consumers (B2C)
- Answering customer inquiries coming in via phone, email and social media
- Following up on inquiries and providing solutions to ensure customer satisfaction
- Performing other administrative tasks
- Thinking along commercially to further strengthen customer relations and optimize service.
Functie eisen
As a person, you describe yourself as a smooth person who is strong in communication and loves to provide service. You are independent, proactive, solution-oriented and hands-on. You like to work accurately, bring structure with love and can handle a dynamic environment!
- Relevant work experience, in a similar position, ideally in a digital direct -to-consumer brand
- Experience in fashion, luxury, lifestyle is preferred
- Ability to work in a fast paced, entrepreneurial environment
- Excellent communication skills in Dutch and English in word and writing
- Excellent administrative skills
Aanbod
This position will secure you a place in the young, driven and ambitious team at the (Amsterdam office?) with an informal, positive and collegial atmosphere. MERRACHI has grown exponantially since 2020 and now enters its scale-up fase. This means you'll contribute to building the ultimate version of their brand, and input is valued much!
Furthermore you'll receive:
- Salary
- Pension scheme
- Covering of travel expenses
- 25 days off per year (fulltime)
- Holiday allowance
- Special employee discounts of 20%
- Fun, like a company organised Iftar
Over Fashion Solution
Ben jij op zoek naar een baan in de mode? Wij zijn jouw Fashion Solution! Sinds 1998 helpen wij mode- en lifestyle bedrijven bij de zoektocht naar nieuw talent. Wij bemiddelen in verschillende mode vacatures, van stages en startersfuncties tot aan senior en management functies. Bekijk alle mode vacatures hier .
Vragen over deze vacature?
Moska Rauf
weet er alles over.